All orders are sent from Belgium by Bpost.
Delivery costs vary depending on the number of items ordered, their weight and the destination. These costs are calculated and shown in your shopping basket before your order is confirmed.
These fees are only contribution to the total cost: file management + handling + packing/labelling + transport (the remainder being met by us so as to offer favourable delivery rates!)
In case of absence, you will receive a delivery notice and your order will be returned to the closest post office, where it will remain to be collected for 10 days before being sent back to us.
If you wish to reduce the delivery charges, check whether we have agents in your country ;-)
Within Belgium, parcels arrive the day after they are sent (if we may rely on Bpost).
For France and Switzerland, they take 4-5 days (depending on the postal service of that country).
For other destinations, it is best to leave 5-10 days, depending on the postal links.
We usually send orders on Wednesday mornings. However if an order is urgent and you contact us we will do our best for you :-)